Design your system configuration
The vast majority of heads of companies deciding to invest in the field of telephony behaves like 10 years ago, behave in the purchase of computers ( "no line of how much we need?", "Whether it be us?"). Remind yourself how it was and compare that with how it is now. How many people wyobrażało the extent to which computers would change access to information, organization of work, will create demand for new categories of specialists, will require purchase of software licenses, training.
Forget about the fact that the new telephone system for telemarketing leads at the new device. Think only of the fact that it is an opportunity to improve the company's contacts with the outside world. In practice this means that strongly suggest that you do not look for advice "centralek specialist", but applies to "the customer". In practice, this means also that you do not try to understand how to integrate and compile as a provider of billing provides, which is jestCTI, and IVR. In return for this, try to imagine what may happen when a customer rings. And forces on the equipment suppliers to take into account the needs of your business.
I hope that - after such a zastanowieniu up - you will not want, like most businesses around, treat dzwoniącemu listen to long after the merger, reproduced from a recording, welcome in three languages saying "Dodzwoniliście the country to firmyXYZ. Please select the number of procedure tonowy system or wait for notification of the operator "? In other words, if you dzwoniącemu suggested that there is more at the same time [of State]? You will narażał caller to hear the communication costs of idle? Will you do so, even though the issue that the person receiving the phone is not permitted to provide information about the internal numbers (which is not rare at all)?
Ask yourself - along with their experts on the client - what to do, and that the combination was most efficient. To have the least intermediate levels (or a boss you must connect through ogólnofirmową reception, and then assistant). To put the opportunity to leave messages (voice mail, a practice of accepting the message by a colleague).
Create the opportunity to telemarketing leads contact customers to your business when it is convenient for them. This does not necessarily mean full service start. Simply, if carefully poobserwujesz days and hours in which most customers come into contact with your business. In other periods give customers the opportunity to register their opinions, questions, or filing a complaint to the automatic answering machine, voice mail in the inbox or sent to ichmailem.
Provide a special configuration "after hours". Let them take into account the possibility of forwarding calls to the protection, but also give the opportunity to send a fax to the company. Create a procedure for checking by staff, before leaving home, whether the fax is turned on for the night.
Provide numbers of domestic workers on their business cards. Let the caller to listen to sentences of information that "has a number of internal system tone" with no opportunity for direct input of such a number. No dumps everything on the staff supports this one, the main number.
These are just some of the long list of suggestions to help customers reach the company.
